Last Updated October 11, 2019
This policy applies to all interactions with customers and visitors, including: the use of our Site, phone and email communications, the order and fulfillment of products, and social media interactions on other third party websites like Facebook, YouTube and Instagram. All references to “you,” “visitor,” or “customer” refers to those who visit the site as well as those who have purchased from us.
We take great pride in the relationship we have stewarded with our customers and are dedicated to treating your personal information with care and protection.
We collect personally identifiable information, like names, phone numbers, addresses, email addresses, etc., when voluntarily submitted by our visitors. When you make a purchase on the Site, we collect information related to your purchase to assist us in performing the services we provide. We may store information about your use of the Site, such as viewed pages, date and time of visit, shopping cart, and transactions. We may also collect feedback, questions or concerns related to operation of the products and/or service-related communications. Our calls with you may be monitored and recorded for quality and training purposes.
If you access the Site through your mobile device, we may collect your location to assist us in fulfilling your order and our marketing efforts. We do not share this information with third parties and will only use this information for that purpose. You may at any time prevent the Service from using your location by turning this option off at the device level.
HOW WE COLLECT PERSONAL DATA
Cookie and tracking technology gathers information such as browser type and operating system, device information, geographic location (region only), date and length of stay and specific pages accessed, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies cannot be used to access the personal data or confidential information on your hard drive.
Features such as Google Signals allow Google to share ad personalization information with us that you have chosen to share with Google, to allow us to better understand and optimize our site for your usage. None of this information is personally identifiable. To learn more about this feature or to change your preferences, visit myactivity.google.com.
WHY WE COLLECT AND USE PERSONAL DATA
We collect and use personal data primarily for purposes of direct sales, direct marketing, and customer service.
SoCal Fire Pits may use third parties to perform certain functions on our behalf, such as delivering packages, serving ads on our behalf, monitoring the effectiveness of our marketing efforts, sending e-mail, and providing search results. These third-party service providers have access to personal data only to the extent needed to perform their functions but are not authorized to use it for any other purpose.
For example, we use personal data to do the following (this list is non-exhaustive):
Perform sales services
Fulfill your order
Ship the products you ordered to your location
Send you information about the product you ordered
Provide customer service
Follow up on any incoming communications
Provide coordination and assistance with manufacturer warranties
Provide sales support for products
Send you marketing communications, including information about or products, promotions. You may withdraw your subscription at any time by following the instructions in the email you received.
Perform contractual obligations such as order confirmation, invoices, payment confirmations, sales orders, etc.
We may disclose information to governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes and will only be disclosed if required by law, or if we reasonably believe that disclosure is needed to protect our company’s rights and/or to comply with a legal proceeding.
HOW WE PROTECT PERSONAL DATA
WE ARE COMMITTED TO ONLINE DATA SECURITY. AS A RESULT, WE HAVE IMPLEMENTED CERTAIN PROTECTIONS TO HELP ENSURE THAT THE INFORMATION COLLECTED REMAINS SECURE. WE ALSO TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTIES WHO WORK WITH US AGREE TO PROTECT PERSONAL INFORMATION THAT THEY MUST ACCESS IN ORDER TO SERVE YOU BETTER.
YOUR PERSONALLY IDENTIFIABLE INFORMATION IS KEPT SECURE. ONLY AUTHORIZED EMPLOYEES, AGENTS AND CONTRACTORS HAVE ACCESS TO THIS INFORMATION. ALL EMAILS AND NEWSLETTERS FROM THIS SITE ALLOW YOU TO OPT OUT OF FURTHER MAILINGS.
WHEN YOU SEND OR OTHERWISE TRANSMIT YOUR SENSITIVE INFORMATION (SUCH AS YOUR CREDIT CARD NUMBER) TO OR THOUGH THE SITE, YOUR SENSITIVE INFORMATION IS ENCRYPTED AND PROTECTED WITH SSL, THE CURRENT INDUSTRY-STANDARD ENCRYPTION PROTOCOL. WHEN YOU ARE ON AN SSL-PROTECTED PAGE, A PICTURE OF A CLOSED LOCK APPEARS AT THE BOTTOM OR TOP OF SOME WEB BROWSERS. THESE SECURE SSL-ENCRYPTED PAGES HAVE URLS THAT START WITH "HTTPS://" INSTEAD OF "HTTP://".
WE MAY PROCESS DATA FOR STATISTICAL PURPOSES OR FOR AGGREGATE DATA MARKETING. IN SUCH SITUATIONS, DATA WILL BE ANONYMIZED. WE DO NOT SELL PERSONAL DATA.
AS DISCUSSED ABOVE, WE USE INDUSTRY-STANDARD SECURITY SAFEGUARDS TO PROTECT YOUR DATA; HOWEVER, WE CANNOT WARRANT OR GUARANTEE THAT YOUR USE OF THE SITE AND/OR INFORMATION PROVIDED BY YOU WILL BE PRIVATE OR SECURE AND WE ARE NOT RESPONSIBLE OR LIABLE TO YOU FOR ANY LACK OF PRIVACY OR SECURITY YOU MAY EXPERIENCE. YOU ARE FULLY RESPONSIBLE FOR TAKING PRECAUTIONS BASED ON YOUR UNIQUE SITUATION AND INTENDED USE OF THE SITE. PLEASE DO NOT USE THE SITE IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS DESCRIBED.
We want our customers to feel valued and we endeavor to provide services on and through the Site that creates a customized experience featuring products that will enrich your life. We also feel it is important that customers have the ability to control these features whenever possible. Please note that if you opt out of certain customized features, you will not stop receiving ads; they will just be less customized to your interests. There also may be parts of the Site that may not work as intended.
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so our system does not currently respond to those signals.
If you do not wish to receive marketing emails about SoCal Fire Pits, contact us.
If you would like to unsubscribe from email marketing about SoCal Fire Pits, please follow the instructions contained in the marketing emails that we send to you.
Please note that you will be removed from our email marketing list, but may still receive emails regarding sales orders, information about purchases, and other related activities.
If you wish to restrict or block the cookies gathered by this website, or any other website, you may do so by adjusting your browser settings.
To learn about opting out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout
Visit your “Activity Center” while signed into your Google account to change your data collection preferences used by Google Signals at myactivity.google.com.
David Cooke Industries LLC
857 Swall Meadows Rd
Bishop, CA 93514
The Site is not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our Service Department.
EU Users and Consent to Transfer
SoCal Fire Pits is located in the United States and ships products to the US and Canada. Your use of the Site is governed by the laws of the United States and the State of California.
Our computer systems are based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. By using the Site, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in the European Union or certain other countries, and to the processing of that information as described in this Policy and our terms and conditions.
You may request the following regarding your personal data:
Right to request a copy of your personal data that SoCal Fire Pits holds about you, in a portable format
Right to request that your personal data be corrected if it is inaccurate
Right to request that your personal data is deleted when it is no longer necessary for SoCal Fire Pits
Right to withdraw consent to personal data processing (e.g. unsubscribing from marketing-related email communications)
Where we rely on consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. You may request deletion of your personal data, notwithstanding an overriding interest or legal obligation to retain it or unless there is a safety concern, in SoCal Fire Pits' determination.
Please contact us for more information.
David Cooke Industries LLC
857 Swall Meadows Rd
Bishop, CA 93514