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Shipping & Returns

 

Policies

 

  • Once a product is delivered, shipped or received and signed for you are responsible for damages for your signature indicates it was received in good condition, inspection is recommended.
  • All products are available "while supplies last".
  • Item availability and prices subject to change without notice.
  • We are not responsible for typographic errors.  We appreciate your notification of any errors so we can correct them immediately.
  • Product specifications are subject to change without notice.
  • David Cooke Industries LLC reserves all rights, including the right to reject a sale before shipping for any reason.  If we reject a sale, we will refund your payment in full.
  • All orders will be shipped as soon as possible.  Some items may require manufacturing time, which in most cases will be no more than ten weeks.  We will notify you if we anticipate a lead time of more than six weeks from date of ordering to date of shipment.

 

 

 

Returns and Refunds

  • Cooke Furniture wants you to be satisfied with your purchase. New merchandise may be returned or exchanged within 10 days of purchase.  Custom items may not be returned or refunded.
  • Return instructions are available by e-mail. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by E-mail at [email protected]
  • All returns for credit must be in original factory condition.  Customer CANNOT return burnt, used, or special order items.
  • All FireBalls, FireShapes, and FireStones are colored to order and may not be returned or exchanged except for defect (except Natural color).
  • All defective returns are handled on a repair/replacement basis only.
  • Return shipments must be prepaid by customer returning merchandise. We do not accept COD shipments. Returned packages will not be accepted without the RMA number on the outside of the package.
  • Due to the nature of our products, all returned products must be thoroughly inspected and repackaged therefore, we must charge a 20% re-stocking fee on all non-defective returns.
  • Please note that we cannot refund shipping costs.  If the order was originally shipped with "free freight", the cost of this shipping will be deducted from the credit issued for the returned merchandise.
  • We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton.  Please package carefully to prevent damage during return shipping.



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 1-2 weeks it our standard lead time and 4-8 weeks for items that are build per order. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.